Tracking order

At QuellHaven, we understand how important it is to know where your Mice, Headphones, or Controllers are on their journey to you. Our streamlined tracking process ensures you can monitor your shipment every step of the way, from our warehouse to your doorstep.

How to Track Your Order

Once your order has been dispatched, you will receive an automated email from [email protected] containing your unique tracking number and a direct link to the carrier's tracking page. Please allow up to 24 hours after receiving this email for the tracking information to update in the carrier's system.

Step-by-Step Tracking Process

  1. Locate Your Tracking Number: Check your email inbox (and spam folder) for the dispatch confirmation from QuellHaven. The tracking number is typically a combination of letters and numbers, such as "QH20250321US" or "1Z999AA10123456784".
  2. Visit the Carrier's Website: Click the link provided in the email, or manually enter the tracking number on the official website of the shipping carrier (e.g., USPS, UPS, FedEx, DHL, or your local postal service).
  3. Use a Third-Party Tracking Service: For a consolidated view of all your shipments, we recommend using a reliable third-party tracking platform. 17Track is a free, user-friendly service that supports over 700 carriers worldwide.

Using 17Track for Package Monitoring

17Track is an excellent tool for tracking packages from multiple carriers in one place. Here is a brief guide to using it:

  • Step 1: Go to 17track.net/en.
  • Step 2: Enter your tracking number in the search bar on the homepage and click the "Track" button.
  • Step 3: The system will automatically detect the carrier and display the latest status, including location updates, estimated delivery dates, and any customs clearance events.
  • Step 4: (Optional) Create a free account on 17Track to save multiple tracking numbers and receive push notifications for status changes via email or the mobile app.

What to Do If Tracking Information Is Not Updating

It is normal for tracking information to take 24–48 hours to appear after dispatch, especially for international shipments. If your tracking number shows no results after 48 hours, please follow these steps:

  • Double-check the number: Ensure you have entered the tracking number correctly, without any extra spaces or characters.
  • Check the carrier: Verify that you are using the correct carrier's website. The dispatch email from QuellHaven will specify the carrier used for your order.
  • Contact us: If the issue persists, email [email protected] with your order number and tracking number. Our team will investigate and provide an update within 1–2 business days.

Delivery Timeframes

Delivery times vary based on your location and the shipping method selected at checkout. As a general guideline:

  • Domestic (within the same country): 3–7 business days.
  • International: 7–21 business days, depending on customs processing and local carrier efficiency.

Please note that these are estimates and not guarantees. QuellHaven is not responsible for delays caused by customs, weather, or carrier operational issues.

Lost or Damaged Packages

If your package is marked as delivered but you have not received it, or if it arrives damaged, please contact us immediately at [email protected]. Include your order number, a description of the issue, and photos of any damage. We will work with the carrier to resolve the matter promptly.

We are committed to ensuring your QuellHaven experience is seamless. For any further assistance, our support team is always ready to help via email.