Faq
What is the return policy for products purchased at QuellHaven?
We offer a 30-day return policy from the date of delivery for most items, including Mice, Headphones, and Controllers. Products must be unused, in original packaging, and accompanied by proof of purchase. To initiate a return, please contact our support team at [email protected] with your order number and reason for return. Refunds are processed within 5-7 business days after we receive and inspect the item.
How long does shipping take and what are the costs?
Shipping times vary based on your location. Standard delivery typically takes 5-10 business days within the United States and 10-20 business days internationally. We offer free standard shipping on orders over $50. For expedited options, such as 2-day or overnight shipping, additional charges apply and are calculated at checkout. All orders are processed within 1-2 business days after payment confirmation.
Are the products covered by a warranty?
Yes, all Mice, Headphones, and Controllers sold at QuellHaven come with a manufacturer’s warranty, typically lasting 1-2 years from the date of purchase. This covers defects in materials and workmanship under normal use. To file a warranty claim, please email [email protected] with your order details and a description of the issue. We will guide you through the process.
Can I change or cancel my order after placing it?
You may modify or cancel your order within 24 hours of placement, provided it has not yet been shipped. To request changes, send an email to [email protected] with your order number and the desired modifications. Once an order has been shipped, it cannot be canceled, but you may initiate a return after delivery following our return policy.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways. We do not store your payment information on our servers.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s website. You can use this information to monitor your shipment’s progress. If you do not receive tracking details within 3 business days, please contact [email protected] for assistance.
What should I do if my product arrives damaged or defective?
If your Mice, Headphones, or Controller arrives damaged or defective, please contact us immediately at [email protected] within 48 hours of delivery. Include photos of the damage and your order number. We will arrange a replacement or full refund, including return shipping costs, at no extra charge to you.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the buyer. For specific inquiries, email [email protected].
How can I contact customer support?
For any questions or concerns, please reach out to our support team via email at [email protected]. We aim to respond within 24 hours during business days. For faster assistance, include your order number and a clear description of your issue in the email.