Shipping policy

Shipping Policy

At QuellHaven, we are committed to delivering your Mice, Headphones, and Controllers with care and efficiency. Please review our shipping policy below for all order-related details.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all products in our store, including Mice, Headphones, and Controllers. All orders are processed and shipped from our fulfillment center within 1–3 business days after payment confirmation.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and your delivery address. Please note that free shipping is not available for any orders. The exact shipping cost will be displayed at checkout before you complete your purchase.

Delivery Time

Standard Shipping typically takes 5–10 business days for delivery, depending on your location. Delivery times may vary during peak seasons or due to unforeseen circumstances. We will provide a tracking number once your order has been shipped, allowing you to monitor its progress.

Order Tracking

After your order is dispatched, you will receive a confirmation email with a tracking link. You can use this link to check the status of your shipment at any time. If you have any questions about your delivery, please contact us at [email protected].

Shipping Restrictions

We currently ship to addresses within the United States and select international locations. Some remote areas may experience longer delivery times. We are unable to ship to P.O. boxes or APO/FPO addresses at this time. If your address is not supported, we will notify you promptly.

Lost or Damaged Items

If your package is lost in transit or arrives damaged, please reach out to us within 7 days of the expected delivery date at [email protected]. We will work with the carrier to resolve the issue and arrange a replacement or refund as necessary.

Contact Us

For any shipping-related inquiries, please email us at [email protected]. Our team is here to assist you with order updates, tracking issues, or any other concerns.