Refund policy
At QuellHaven, we are committed to ensuring your satisfaction with every purchase of Mice, Headphones, and Controllers. If you are not completely satisfied, please review our refund policy below.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of delivery. Products must be in their original condition, unused, and include all original packaging, accessories, and manuals. We reserve the right to refuse refunds for items that show signs of wear, damage, or missing components.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Software or digital downloads
- Gift cards
- Items marked as "final sale" or "clearance"
- Products damaged due to misuse or improper handling
How to Initiate a Refund
To start a refund request, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the funds.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including any return shipping costs, after verifying the issue.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a refund for the original purchase and place a new order for the desired product.
Contact Us
For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to assist you.