Terms of service

Welcome to QuellHaven. By accessing or purchasing from our online store, which offers Mice, Headphones, and Controllers, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. User Agreement

By using the QuellHaven website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or guardian. You agree to use our site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. All content, including product descriptions, pricing, and availability, is provided for informational purposes and may be updated without prior notice. QuellHaven reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly in cases of suspected fraud or unauthorized activity.

2. Limitation of Liability

QuellHaven shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the purchase of our products, including but not limited to Mice, Headphones, and Controllers. This includes, without limitation, damages for loss of profits, data, or business interruption, even if we have been advised of the possibility of such damages. Our total liability for any claim related to a product or service shall not exceed the amount paid by you for that specific product. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

3. Intellectual Property Rights

All content on the QuellHaven website, including text, graphics, logos, images, product designs, and software, is the property of QuellHaven or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any content without our prior written consent. The trademarks, service marks, and trade names displayed on our site are registered and unregistered marks of QuellHaven and third parties. Unauthorized use of any intellectual property is strictly prohibited and may result in legal action.

4. Refund Policy

QuellHaven strives to ensure your satisfaction with every purchase. If you are not completely satisfied with your Mice, Headphones, or Controllers, you may request a refund within 30 days of the delivery date, subject to the following conditions:

  • Products must be returned in their original condition, including all accessories and packaging.
  • Refunds will be processed to the original payment method within 14 business days after we receive and inspect the returned item.
  • Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.
  • Products that show signs of misuse, damage, or wear beyond normal testing are not eligible for a refund.
  • To initiate a refund, please contact us at [email protected] with your order number and reason for return.

5. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising from these terms or your use of the QuellHaven website shall be subject to the exclusive jurisdiction of the courts located in Delaware.